At Keiiarra, we understand that plans can change. Our cancellation policy is designed to provide flexibility while maintaining the efficiency of our operations. Please review the terms below.
- Order Cancellation
● Before Dispatch: You can cancel your order within 3 days of placing it or before the item is dispatched, whichever is earlier.
● After Dispatch: Once an order has been dispatched, it cannot be canceled. However, you may initiate a return or exchange upon receiving the product as per our Return and Refund Policy. - How to Cancel an Order
To cancel your order:
● Contact us immediately at wecare@keiiarra.com with your order details.
● Provide your order ID and reason for cancellation. - Refunds for Canceled Orders
● For prepaid orders canceled before dispatch, a full refund will be issued to the original payment method within 7-15 business days.
● For orders canceled after dispatch, shipping charges may not be refunded, and the cancellation will be treated as a return. - Exceptions
● Custom or personalized products cannot be canceled once production has begun.
● Sale or promotional items are non-cancelable unless there is a defect or error in the order. - Changes to Orders
If you wish to modify your order instead of canceling it, please contact us at wecare@keiiarra.com. Modifications are subject to product availability.
Contact Us
If you have any questions or need assistance with order cancellations, please reach out to us at wecare@keiiarra.com.
