At Keiiarra, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, please review our return and refund policy below.
- Eligibility for Returns
● Products can be returned within 3 days of delivery.
● Items must be unused, unwashed, and in their original packaging with all tags intact. - How to Initiate a Return
● To start a return, contact our support team at wecare@keiiarra.com with your order details and reason for the return.
● Once your return request is approved, we will provide you with instructions and a return shipping address. - Refund Process
● Refunds are initiated once the returned item is received and inspected.
● Refunds will be processed to your original payment method within 7-15 business days.
● For Cash on Delivery (COD) orders, refunds will be issued as store credit or via bank transfer. - Exchanges
● Exchanges are subject to product availability. If the desired product is unavailable, a refund will be issued. - Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at business with photos of the issue. We will provide a replacement at no additional cost. - Shipping Costs for Returns
● The customer is responsible for return shipping costs unless the product is defective or incorrect.
● For approved returns, a prepaid return label may be issued in specific cases.
Contact Us
If you have any questions about our return and refund policy, please reach out to on email wecare@keiiarra.com or drop a message on: +91 9152901573
