Refund policy

Return window. You may raise a return or replacement request within 7 days of the delivery date.

 

What is eligible. Products that arrived damaged, leaking, defective, or different from what you ordered. Because perfume is a personal hygiene product, opened or used bottles cannot be returned unless the product itself is defective or damaged in transit.

 

How to raise a request. Email wecare@keiiarra.com or WhatsApp +919152901573 with your order number, a photo or video of the product and outer packaging, and a short description. An unboxing video helps us resolve damage claims fastest.

 

What happens next. We respond within 2 working days. For approved requests we arrange a replacement, or a refund if a replacement is unavailable. Where a return pickup is needed, we arrange it at no cost to you.

 

Refund timelines. Approved refunds are initiated within 7 working days to your original payment method. Cash on Delivery orders are refunded by bank transfer or UPI; we will ask for your details. Banks may take an additional 5 to 7 working days to reflect the credit.

 

Cancellations. Orders can be cancelled free of charge any time before dispatch by contacting us with your order number. Once dispatched, the return policy above applies.

 

Wrong address or refused delivery. If a parcel returns to us because the address was incorrect or delivery was refused, we will contact you to reship; courier charges for reshipping may apply.